by Jay Remer, the Etiquette Guy
Let's face it. As humans, we all make mistakes. Sometimes, we readily recognise them; sometimes we don't. Some mistakes are big, serious, frightening events; others are rather simple and of little consequence. When mistakes involve other people, an acknowledgement is respectful and the decent thing to do. An apology is often appropriate and actually required in order to bring things back to centre. Saying "I'm sorry" is something we learn to do at an early age. It helps us to know what is acceptable behavior from what is not.